Copper Kettle is the father of the ‘cafesque’ restaurant category in Karachi’s foodscape. Pre-Copper Kettle, Chinese restaurants ruled the roost followed by a few Usmania-style restaurants. With the advent of Copper Kettle, the whole scenario underwent a paradigm shift.
With competition in this category heating up, Copper Kettle has responded with diversification and expansion. The diversification strategy culminated in the creation of a new brand Hobnob – a bakery which serves most of the dessert delicacies of the parent brand. The expansion strategy has been much more subdued with just a single other outlet operating in Karachi on National Stadium road.
Although the prices at this joint are the same as the original one on Zamzama, some innovation has been introduced into this joint to make it more appealing. And that innovation is a buffet dinner on the first floor whereas the A la carte version is maintained on the ground floor.
We didn’t try the buffet version but the grapevine has it that it’s nothing to write home about. But then, what can you expect from a buffet that costs a mere Rs.500 at an upscale joint? We did check out the items on the buffet, and although there aren’t that many to begin with, whatever items they do offer look to be good value for money.
We went for the A la Carte version and apart from their usual items, we decided to have a go at their desi offering as well.
The desi item we did try – BBQ platter – was alright, nothing spectacular that you would expect from CK. It comprised of two large seekh kababs and an assortment of behari kabab,bihari boti and chicken boti. The nans that were served with it were horrendous. It would have been better had they served paratha or even chapathi with it.
The fried shrimps weren’t any good either. In fact when you consider the price and the comparison with Arizona Grill and Roaster’s Battered Fried Shrimp, it would pale in comparison. Its biggest drawback was that the crust was too thick reeking of ‘bason’ and overshadowing the taste of the core ingredient- the shrimp. Simply the worst item that we ordered on this visit.
The Henny Penny (Boneless chicken stroganoff in fresh cream and mushrooms, served with fried rice) was as usual brilliant but the quantity was a bit on the down side.
The Chicken Chuck was good as well with just the right amount of stuffing, remarkably similar to what is on offer at Secret Recipe. Quantity-wise it topped the list.
The Caked Alaska wasn’t upto the mark either. Presentation-wise it was right up there but the brownie/cake didn’t have the usual brilliant taste. On top of that the ice cream was melting like hell and we had to plunge into it at full speed before only the milk remained. At Rs.230 plus tax, you expect better than this.
Overall, this outlet seems to have something amiss with respect to the original joint. The taste wasn’t quite there nor was the quantity. Is it a deliberate ploy or just some operational shortcoming isn’t clear.
Whatever the shortcomings, the joint itself is doing good business. It’s neighbor Domino’s had a terrible time with the place deserted most of the time. It eventually moved from there to the happening strip of University Road adjacent to the Pizza Hut.
Marketing-wise Copper Kettle is following the standard format – have a facebook page with all the offerings of the brand including hi-resolution pictures of the items, and then offer special promotion deals from time to time specially for the lunch time when business is slowest.
And Copper Kettle is doing well here what with 10,667 fans as of writing this review. The page and the strategy was developed by Shahjehan Chaudhary’s Homexpress which is responsible for most of the upscale restaurants’ social media strategy.
It is an effective strategy which works for most restaurants making use of it although it can backfire a bit as well like it did for CK when someone complained on their facebook wall about the quality of caked alaska being offered on the special deal.
But at least they’re getting the feedback in real time, and if they’re serious about maintaining their quality, they will pay heed to the comments emanating online.