Gourmet Burger Company Forays into Karachi Dine-in Scene
Gourmet Burger Company now lovingly christened GBC is the new kid on the burger block in Karachi’s foodscape.
Gourmet Burger Company started off as a delivery-only joint about a year ago and recently GBC opened its dine-in outlet in Khadda Market DHA phase 5.
Ever since Gun Smoke catalyzed the gourmet burger mania back in early 2000, there has been a rat race to jump onto this bandwagon. Every fine-dining restaurant is compelled to offer at least one type of burger as if its very survival depended on it. Okra and Olivetto are just two examples to boot.
Pre-Gun Smoke, the burgeoning café-sque restaurants, viz Copper Kettle and Arizona Grill did offer the proverbial hamburger, but there was no real focus on the category.
When Gun Smoke came all guns blazing (no pun intended), all of a sudden everyone wanted to cash in on the craze, so much so that even premium ice cream parlors like Hot Spot and Gelato Affair wanted to have a piece of the action. And in the wake of this competition, the pioneer of the category Mr. Burger, suffered big time, more so because of its own lethargy to step up to the competition.
So why is everyone rushing to come up with his own burger joint?
Because everyone thinks they’ve got the recipe for the ultimate gourmet burger, the likes of which have never been seen in Karachi and as such they can dominate the premium burger scene in spite of the cutthroat competition.
At least that’s what Gourmet Burger Company’s owner Mr. Zahid Usman believes. Having lived in the US for six years, he said he couldn’t find the genuine hamburger anywhere in Karachi and his yearning for the real thing led him to launch GBC.
Asked why start out with a delivery service instead of going the full monty, he replied that he had been burnt once with a restaurant on Khayaban-e-Sehar and he wanted to test the waters with a small set-up before expanding the operation.
We asked him why the delivery service was limited to just DHA, Clifton and the adjoining areas (as stated by the staff before he arrived), Zahid Usman negated the statement, saying that delivery was confined to those areas only initially and that now almost the entire Karachi is covered, provided that the order is minimum Rs.1000 and a delivery charge of Rs.50 will be added to the bill.
Delivery service aside, it’s a good thing GBC has opened a diner. Although it’s one of the tiniest diners you’ll ever find in Karachi, with a very Spartan décor, the main benefit is that location, smack in the middle of Khadda market just adjacent to the popular Red Chili with OPTP just around the corner. What this will do is propel the brand from being just a niche brand known and endeared to just a select group of people to diverse segments of the market.
GBC owes much of its fame to a Facebook Group called SWOT where GBC has been talked about and recommended as well quite a lot. However not all of its reviews on that forum are raving like the one below written by the group owner Nezihe Hussain:
“Well so we SWOTTED Gourmet Burger Company – new dine-in facility. Nice cozy diner atmosphere…the tables not made for us with legs…long one I mean and it needed a little more chilling (AR and NK gave suggestions to improve that so we move on) – the service first – since attended by Adeel (the owner) it was obviously top grade. The food – we ordered 1 Classic GBC burger, 1 Classic GBC burger with wasabi (special addition) and jalapenoes, 1 Chili Cheese Burger, 1 Chili Hot Dog, 1 masala fries, 1 starter of chicken strips (yes before someone says it – we manage to eat quite a bit) the verdict – ever thing was very nice fresh and tasted good. The problem is that its not Gourmet Burgers…they are better than fast food chains but wish they had not set the standard that high by calling it “Gourmet”.”
This is in fact one of the less critical reviews on that SWOT group. Initially when GBC came out with the dine-in option, social media was abuzz with either their appalling service or the quality of their buns.
We didn’t face any of these lapses – service was quick and prompt and the buns were alright, although nothing extraordinary about them. They could really tinker with their buns, differentiate them in some way to support their gourmet claim.
One thing we did feel or lack thereof, the ‘piping hot’ factor. Yes, burgers are not supposed to be served that way but when you’re griling a burger patty, shouldn’t the heat within last a little longer until the customer has had bitten into it? Of course, in the case of delivery that feeling cannot be replicated, but when you’re serving right then and there….
To cut a long story short, we felt our burgers were a little on the cold side and that the taste could have been enhanced if they hadn’t been that way.
GBC is very much conscious of its minimal dine-in option and to make it as accommodating as possible, they’ve put a hand sanitizer on the table along with the sauces and all. Now it may not be a big deal, but the concern GBC shows for the hygiene of its customers will only add to the brand goodwill especially since we haven’t come across a single restaurant or fast food joint that shows this much concern.
Another little differentiation is the use of imported Heinz ketchup. Again not a big deal, but with Knorr and other local brands being used by even the most popular fast food joints, this little consideration surely adds to the brand equity.
Although the brand essence of the place by virtue of its very name is that of a burger, surprisingly there are only six varieties of burgers on offer, out of which a mere two are beef.
Apart from them, they offer the usual items that are typical of a café – from pastas to quesadillas to fajitas to crepes to flavored fries and what not.
We strongly suggest cutting down on any item that does not add to the core competency and put its entire weight behind the brand’s forte – gourmet burger.
Extending the brand essence just dilutes the brand – no matter at what stage of its PLC the brand is. And GBC is still in its infancy stage – all the more reason for it to be hammering on its true essence.
Yes, in the short run it does help to offer everything under the sun, but brand-building is a long term endeavor and it pays rich dividends if you stick to the basics.
Although you do see mega brands extending their essence like hell, they attained this stature by sticking to what they did best, and now are being sucked dry by aspiring brand managers trying to make a name for themselves.
Okay maybe matching Gun Smoke’s plethora of burger varieties maybe taking things a bit too far, but something definitely needs to be done with the current burger varieties which are just too few.
We tried three of their offerings, both the beef burgers and a chicken burger.
The Italian Grilled Chicken Burger priced Rs.395 comprises of a flame grilled chicken breast marinated in Italian spices and topped with creamy Italian dressing, lettuce, tomato and onion.
We’ve no idea what these Italian spices were, but the result was one hell of a scrumptious burger. We did feel that the chicken breast was from the starved plains of Africa – it was that thin – and we let Mr. Zahid know as much.
The Gourmet Chili Burger on the other hand had the fattiest patty of the three burgers. It also happened to be the most expensive item on the menu at Rs.400, more so than even the pastas.
It comprised of flame grilled prime ground beef coupled with chili con carne and loaded with the usual condiments – cheddar cheese, mustard, mayo and the salad.
Chili Con Carne is a one of those strange dishes whose origin is disputed. The dish derives its name from the Spanish chile con carne, “chili pepper with meat” and is basically a sort of spicy stew comprising of ground beef, tomato and beans.
The Gourmet Classic Burger priced Rs.350 is pretty much the same as the chili version, the only change is the type of patty used. It’s your standard hamburger.
Incredibly, none of the burgers have jalapenos or even the option of adding them.
What about the size and value for money?
The size of the two beef burgers were your standard size, not humungous but enough to satiate your appetite, although the size of gourmet chili’s patty made it more than fulfilling. If quantity is what you’re after, in this price range you can get a better deal at Latte Lounge which we recently tested which offers coleslaw.
Gourmet Burger Company has no sidelines in the offing other than a generous helping of fries. When we pointed out this fact to Mr. Usman Zahid suggesting the inclusion of either coleslaw or garlic sauce, he was adamant that the gourmet burger anywhere in the world apart from Pakistan is not served with any such sideline. And if someone is indeed interested in them, they can buy the sauce separately. However, we didn’t find either any sauce or coleslaw on the menu.
So where GBC’s burger stand in the comity of burgers? GBC’s burger stands apart from the lot and your appreciation of its offering would depend upon which of the two ‘burger’ schools of thought do you subscribe to. And here by burger we mean the hamburger.
The first school holds sacred the beef patty that is firm and succulent so that when you bite into it, the juice oozes out tantalizing your taste buds. And the firmness of the patty ensures that your jaws have to work at it.
The second school of thought preaches the virtues of a patty that is made from ground beef loosely held together so that when you bite into it, it literally melts in your mouth- more of a minced meat version.
GBC follows the second school of thought, and if this is what catches your fancy, then it’s gonna be “Love at First Bite”.
Gourmet Burger Company
Opp. Bombay Store
Khadda Market DHA 5