Category Archives: Gulistan-e-Jauhar

Papa John’s Pizza Resurrected

Papa John’s has come up with a new outlet on Rashid Minhas Road and some new deals akin to Pizza Hut to revive its fluctuating fortunes.

Papa John’s opened up with much fanfare 8 years ago at the Do Talwar intersection Clifton. Unfortunately for them, Pizza Hut had already seeped into the psyche of the Pakistani consumer so much so that Papa John’s brand of pizza was rejected largely by the populace.

Unable to afford the exorbitant cost of real estate at Do Talwar, Papa John’s moved into an obscure location on Khayabane Rahat where it gradually carved out a niche for itself.

Recently Papa John’s has shifted gears, opening up a new outlet on the happening Rashid Minhas Road almost adjacent to Pizza Hut, in addition to coming up with a slurry of promotional deals to match Pizza Hut, not to mention a buy one get one free coupons in the Homexpress magazine.

Papa John’s has come up with a new outlet on Rashid Minhas Road and some new deals akin to Pizza Hut to revive its fluctuating fortunes.

Dikirim oleh Restaurants Uncut pada 19 Januari 2012

Although the location is good, the exact position is not the greatest, in fact quite amusing. Papa John’s is housed on the 1st floor of a building, and ironically sandwiched between two ominous organizations: Agha Khan Laboratory and Metlife Insurance.

We tested the facility on a Saturday night, a time which is a rough barometer of the success of a food joint.

The place, although not completely deserted, wasn’t bustling with activity either. This could mean one of three things:

1. the target market is not yet aware of its deals,

2. the deal itself is not that lucrative, or

3. consumers still don’t like Papa John’s version.

The last point is gradually losing steam. There are four types of pizzas en vogue in Karachi: the bakery type, the Pizza Hut, Papa John’s and Domino’s. All the rest are clones of these types, with Pizza Hut being cloned the most, and is thus losing its allure.

People want something different, and Papa John’s and Domino’s are the shining knights in armour offering that change. And to ensure that, both Papa John’s and Domino’s are furiously emulating Pizza Hut’s strategy of deals and stuff to capture a substantial chunk of the consumer’s heart.

Major differentiating factor between Papa John’s and Pizza Hut is the dough. While Pizza Hut’s crust is all fluffed up courtesy generous use of baking soda, Papa John’s seems to be completely devoid. It is more like the desi roti which comprises of two layers. The topping is more or less similar to Pizza Hut’s.

The promotional deal Papa John’s is offering right now has a couple of shortcomings, the biggest being you cannot choose of their star pizzas like Super Papa, All Meat and Little Italy with that deal. It’s a bad strategy because if you’re not going to allow your potential customers a trial of your best offerings (which is the real purpose of any deal), how are you going to make them fall in love with your brand for life?

Secondly, the scheme has been going on for too long now. The longer it lasts, the more people will come to take it for granted and refrain from trying out the real menu at the actual prices.

Coming back to our epicurean expedition, we opted for their special deal ‘Papa Choice 2’ which comprises of two regular pizzas (9”), two garlic sauce cups, a pitcher of soft drink, and four peperrocini peppers at a price of Rs.892 inclusive of tax.

For the two regular pizzas, due to deal restrictions we chose Pepperoni Pizzaz which is supposed to be loaded with pepperoni and extra mozzarella cheese, and New Orleans Jazz which comprises of fajita chicken, green peppers, onions, garlic sauce and red pepper sprinkled on top.

Papa John Karachi
Papa John Karachi

The garlic sauce wasn’t really a garlic sauce. It was melted butter with garlic essence. Although it wasn’t bad, it was extremely rich as you would expect butter to be and not for the faint of heart. Sauce would have been a far better option. Peppers were good.

We also tasted their salad bar not part of this deal at Rs.173. It was the usual, the same type you are used to at pizza hut or any other pizza parlour, right down to the sauces, but taste-wise Papa John fared better than pizza hut.

Finally the pizzas. If you look at the complete picture of the pizzas, it will appear that the topping is scarce. Now look at the images of the individual slices and you’ll see the topping is sufficient. Yes, the ends of the crust could have been covered easily with topping. At least then Papa John could have claimed to be one league above Pizza Hut in the toppings department.

Now the taste. The Pepperoni was a bit of a disappointment. One reason was that the pepperoni was razor-thin unlike any we’ve seen or tasted so far, and it didn’t taste fresh enough. Papa John would do well to slice fatter pieces. Secondly the description claimed that the mozzarella was extra but we didn’t detect any generous topping of it compared to our other pizza.

The Jazz fared better than the Pepperoni, although we didn’t detect the garlic sauce essence claimed in the description.

Papa John has a distinct taste which should appeal to the palette of our ‘ever searching for the new culinary experience’ public. Although it has finally realized the potential of marketing its brand, it would do well to market its distinctiveness more aggressively if it is to compete with the likes of Pizza hut and Domino’s.

Pizza Factory Uncut

Creating a pizza that’s going to be loved by the consumer in this part of the world is no child’s play. Pakistanis are very definitive in their choices: they either love an eatery, or hate it with all their guts (no pun intended)- there’s no grey area in between. And this unspoken rule holds truer for pizza parlours than any other category. If you have a look at the number of pizza houses that have crashed and burned in this coastal city in just half a decade, you’ll realize what I mean.

The first one to come crashing down was King Burger in Bahadurabad. If you don’t know about this place, you must have been living under a rock. King Burger was to pizza in Karachi what Mr. Burger was to the ‘burger’ burger- a pioneer. It opened way back in late 80s and introduced this Italian dish when no one had even heard of it in this part of the world –let alone be infatuated with Pizza Hut. The fact that it survived till the start of the millennium tells you something about the popularity of the place. Why it closed shop has more to do with the onslaught of foreign competitors than any major folly on its part.

The second major casualty was Pappasallis, one of the few local restaurant chains actually exported to Karachi from the rest of the country. Pappasallis  was a happening Italian restaurant of Islamabad ( I believe it still is), and when I visited it back in 1998, it offered a diverse variety of scrumptious stuff, of which pizza was just one of the items.

Then it came to Karachi in 2001, and although it was still sumptuous and opened with much fanfare, it didn’t appeal to the olfactory sense of Karachiites, closing shop within a year. Or maybe the location was the problem. In Islamabad it was situated right in the heart of its major super market, in Karachi it opened in an obscure commercial district of one of the Khayabans in phase VI right next to the super market Rajani’s. Rajani’s didn’t last long either, so maybe that whole lane is jinxed.

But the biggest flop to date has got to be Papa John’s. I’ve heard that it has only moved and not wrapped up business altogether, but I can’t imagine why, considering it was located on a prime site, just beside the ‘Do Talwar’ roundabout. Again, there was nothing wrong with the taste. Maybe the problem is with the consumer taste preference.

Pizza Hut has made such emphatic inroads into the Pakistani heart and mouth, that any pizza deviating from Pizza Hut’s taste is rejected by the masses, as if that’s the Holy Grail of Pizzadom. And Papa John was definitely a unique taste altogether different from the Pizza Hut.

Dominos seems to be heading towards the same fate although it continues to hang on. Again no problem with the taste, just different and a bit on the expensive side. Dominos continued to operate solely as a Takeaway and delivery brand, from Clifton adjacent to the famous Damascus, faithful to its brand essence. Then it decided to spread its wings and opened its’ first diner shop at a prime location on National Stadium Road adjacent to Copper Kettle. And it was a huge double story parlour, but it remained deserted like a ghost town. Ultimately it moved from there to University Road near one of the Pizza Hut outlets. Whether it will pick up business there remains to be seen.

Another lesser known casualty was La Pizzo Pie, which was located opposite BBQ Tonight adjacent to the Mars Ice Cream Parlour. Location-wise, it wasn’t the ideal spot because it wasn’t located on the main street opposite the BBQ tonight like the Mars parlour but on the other side leading towards the sea-side just before the Clifton Grill, but unlike CG it was quite far from the main road so much so that it wasn’t easily visible.

It was a small cozy diner, immaculately designed in line with the pizza essence. But their greatest tactic was the use of a membership card, an idea which pizza hut used to great effect and which was instrumental in making Pizza Hut a household name even in areas like Gulshan and Nazimabad. LPP’s membership was even more generous than the PH one, offering 50% discounts a lot more than PH. Unfortunately, it didn’t work out and the place closed down.

Pizza Express is hanging on barely by changing names one after the other, from Express to Experts and now to ‘Kiing’.

Almost all the pizza parlors thriving today are those which ape the Pizza Hut recipe. Pizza Next, Pizza One and Penny Pizza are three such hits. Pizza 2000 is the rare exception which doesn’t imitate the Pizza Hut taste and yet continues to hold steady.

And now we have the Pizza Factory. It’s not an upscale restaurant, nor is it located in an upscale area – the main boulevard leading from Jauhar Mor to Jauhar Chowrangi. What’s different about it is that it does not imitate Pizza Hut, secondly, it is striving to project an aura of an upscale food joint courtesy some shrewd interior designing. What’s more, it got off to a flyer, offering a buy 1 get 1 free deal right at the launch, which was splashed on a billboard on the main boulevard. That really create a buzz about the place, something you desperately need right at the outset to be able to survive the first two scary years. They say if you survive the first two hellish years both in marriage and restaurateurship, chances are you’ll make it.

So we landed at the place one day to test drive their offering. Yes, they have done a pretty good job with the interior and all, and the place is good enough even for families, which is not something you can say for the rest of the lot on that particular food street. The dim red light ambience was a bit unsettling though, reminding me of the helicopter interior with the red lights at the start of Predator- first part.

The ‘buy 1 get 1 free’ deal was gone, however there were some other deals that would have been great had this been a genuinely upscale joint. But brilliant effort on their part to try to pass off as a superior pizza parlour with the help of some cunning interior play and premium pricing.

And it would have succeeded tremendously even in that neighborhood if it had just focused a bit more on the actual product behind the brand. You see, branding efforts can take you only so far. The actual product has to be good as well, at least having the POP (Points of Parity).

Coming back to the test drive, we ordered their Deal One, which comprised of 2 large pizzas, 4 garlic breads and a 1.5 litre PET drink for Rs.889 inclusive of taxes. First the garlic breads. There was hardly any essence of garlic and were a bit too dry. They should have at least buttered it if they couldn’t afford the cheese.

Then came the pizzas. We ordered Chicken Smoke and Chicken BBQ. There was no Supreme which was disappointing. One thing confusing about the choice of chicken pizzas was that there was a chicken tikka as well as a chicken bbq pizza. When we asked what was the difference between the two, the waiter said there wasn’t any difference except that the bbq was the hotter version. We accepted this explanation.

Then the pizzas came. As you can see from the snaps, they definitely looked appetizing, barring the one flaw which almost every pizza parlour is guilty of deliberately putting it there- the lack of filling at the fag end of the slice.

However when we tasted it, we felt….. nothing. That’s it. There was no taste whatsoever- no salt, no chillies, no nothing. It was as if we were eating only the bread part. To be fair to them, they had put on substantial filling including the chicken and olives on the base, (except the ‘mandatory’ far end), and yet there was literally no taste on either of the pizzas. Remarkable feat I would say, considering there was enough pizza sauce on it. We tried our best to sex it up with the four different spices lying on the table (they probably know their pizzas taste all the same) plus the salt, but to no avail.Pizza Uncut

The only rational explanation we can come up with, is that they didn’t use quality cheese plus the chicken botis were probably just plain boiled- they weren’t marinated or even BBQed as the menu claimed.

To conclude, it’s a shame that the Pizza Factory people having done so much to promote their den are not putting the same effort into the making of their core product. With the nice ambience and the remarkably courteous waiters in this part of town, they have the perfect recipe for Pizza Glory if only they can bring some taste into it.

Chicken Cottage- Franchising gone Sour

Chicken Cottage is probably one of the worst foreign franchises ever to hit the Pakistani shores. Hailing from the English shores, it maybe a popular brand at home but here the way it is being handled and the standard of its competitors, there’s no way it would survive for long.

In fact it has already taken a hit when it was forced to close down its very first joint in Hyderi due to dismal sales.

Now it has opened shop on the famous Johar Mor in Gulistan-e-Jauhar.

Marketing wise it is doing quite well. In fact the only reason it has survived this long is probably because of its marketing rather than the product itself. When it first launched in Hyderi, it spent a fortune on billboards and banners plying the main roads and flyovers in that entire district, playing on its English roots.

The joint did a roaring business in the days immediately after the launch. However, after a while, the euphoria died down and the only thing remained in its wake was the report that Chicken Cottage was expensive and awful, a poor substitute for KFC.

No doubt the place closed down. The Johar joint had a good launch strategy as well, what with 20% discount on the first three days and a clown hanging outside to woo the children. And the strategy was working well because the place was getting some foot traffic.

However, a marketing strategy can only take you so far. You need to have sound management to make things work.

Here’s an example of how they went terribly wrong:

On the second day that we visited, when the lights went out courtesy the scheduled loadshedding, the generator worked for a few minutes and then everything was shrouded in darkness. When the eerie darkness remained for more than 10 minutes, we inquired what was wrong, and the meek reply came that the generator was out of petrol.

By the time the petrol arrived, we had managed to grapple successfully with our food but were completely drenched in sweat. The justification given was that because they had just opened, things were still a little out of place.

Imagine a UK-based fast food franchise. How could they not prepare for the loadshedding especially when it is on schedule now and they had already ample experience of Karachi market by operating in Hyderi. This is something totally inexcusable.

And if this was not enough, the food was remarkably mediocre and exorbitantly priced.  We tried their Mountain Burger, the Fish Fillet and the Quarter Pounder.

First, the Mountain Burger. It was supposed to be a double-decker of sorts with a crispy chicken patty on top of which sat a chicken fillet patty.  In reality, we were hard-pressed to find the other patty, it was that small. The crispy part was so dry that it felt like we trudging through the Sahara desert instead of munching on a crusty burger. We tried to counter the dryness with the soft drink but the drink was an ordeal in itself. It tasted more like the soft drink that they sell on the thela in which they pump gas of their own.

Then came the Quarter Pounder, which they claim to be made of lamb instead of beef. It tasted like beef and was the better of the other two. However, the size does not justify the price. At Rs. 299, you better make the meal (burger+ fries+drink) fulfilling enough which it wasn’t.

The fish fillet was another disappointment. It tasted more like almond than fish. Again the size did not justify the price of Rs.270.

Bad Service, Mediocre Taste, and Outrageous Price – this pretty much sums the brand essence of Chicken Cottage. If it is to rise above the competition, it will have to do a whole lot more than what it is doing now.

Our prediction is that it’s not going to last for long.